Known Service Issue. 07:45 PM Update - Beacon Broadband is aware of an upstream issue affecting speed and latency for all customers. Our upstream provider has identified a faulty piece of equipment in one of their data centers, which is causing internet traffic congestion. Customers may experience buffering while streaming and slower download speeds. We have an open ticket with the provider, and they are actively working to resolve the issue as quickly as possible. At this time, there is no Estimated Time of Restoration (ETR).
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Known Service Issue. 9:15 PM Update - Our upstream provider is en route to the location to replace faulty equipment. They currently have an arrival time at this remote location between 11:30 PM and 1 AM tomorrow morning. Once on-site, they will be able to assess and repair faulty equipment. We are hopeful that a quick restoration can be provided at that time, restoring services once implemented. As we move out of peak usage tonight, speeds will gradually pick up for those who remain online. We will be providing our next update early tomorrow morning. We appreciate your patience as we work with our partners to restore the connectivity speeds we've all come to expect with Beacon Broadband.
Known Service Interruption - 12:15 AM Update - Tentative service restoration. Engineers from our upstream provider arrived on-site at approximately 11:30 PM and repaired the node servicing the coast. We have received confirmation that all traffic is now passing beyond the faulty equipment. We will continue to monitor for the next few hours. Immediate testing is showing everything operating at full functionality. We will give the all-clear once final testing is complete, or an alert if additional issues arise. We at Beacon Broadband appreciate your understanding while we worked through these issues.