We Love Happy Customers
We believe every home and business in our community deserves to access the same high-quality internet available to people in urban areas, and our mission is to do just that.
I love Beacon Broadband because. . .
Recently after a storm that had high winds for a few days we found that we were without internet. I called Beacon Broadband and was told that technicians would be sent out soon. Within a couple of minutes, I was called back to say that could dispatch the technicians immediately. Within a few minutes further I got a call from Gavin saying he was on his way. He and Waylon determined that the wire from the pole to our house needed replacing. There was another issue that needed to be corrected further up the line as well but in less than 24 hours from my call our internet was up and running! Gavin and Waylon kept communication going with the other teams involved and with my husband and me. I felt sure that a company formed from Coos Curry Electric would be responsive to our needs and they exceeded our expectations. Every person from the initial installers of our service and the people at the other end of the phone call, to the experts who handled this situation were so professional and friendly. It is so nice to put in a call and talk to someone a few miles from our home instead of halfway around the world. We will be Beacon Broadband customers for life! Good-bye Spectrum – Hello Beacon Broadband. Thanks to all of you at Beacon Broadband.
Marie Gardner
I love Beacon Broadband because. . .
I had gotten tired of the kids complaining that my cable ISP was lagging and couldn't handle the bandwidth they were using. I was paying over a hundred dollars a month for the internet. I remember getting a call a few years ago with a survey about would I be interested in Internet provided by the local electric company. At the time I didn't think much about it. Well flash forward and the need for super-fast internet had become a reality. I didn't tell the kids until I had already scheduled the install. Kids being kids, they went yeah ok mom this is going to fix everything internet. Well day of the install comes. Everything was going fine, UNTIL the installer left. The internet dropped out. Kids started complaining. I jumped on the phone with customer service. I can't remember the young ladies name, but she was the sweetest person. She first calmed me down telling me we could get this fixed. She then looked at the situation and determined that we were having to download software and apologized that the contractor who installed didn't explain that. I have a feeling he told the kids, and I just didn't hear him. But she was so sweet. Stayed on the phone until with me until everything was up and running smoothly. I feel really happy with the customer service and support that I was provided. We are lucky to have such a great local team.
Faith Saunderds
I love Beacon Broadband because. . .
“We may be in the 21st century but 7 miles up the Winchuck River it still feels like the early 90s. No cell phone reception, Netflix doesn't exist and while we may not have ding pings and dial tones to connect to the internet, the sloth-like speeds feel like old school dial up. We don't live "off-grid" - we have Coos-Curry Electric and many modern conveniences - except High-Speed Internet, and … it's a challenge. Our ONLY option for internet, just as it is for many others in this county, is satellite internet. It's not as cool as it sounds. Remember the original data cell phone plans? Where it was slow even if you were standing just so and only had a small number of GB to use which would be gobbled up with the simplest of things? Yeah, we still live with those tough restrictions for internet that costs more than Spectrum. Something goes wrong… It's a minimum one-hour phone call with tech support based out of call centers in other countries. [Read more] Once you are able to communicate your issue it's several days or a week before someone can make it to your property because there are no techs in the area. And our neighbors down the road that are able to get "high-speed internet" don't have it much better. Due to the distance from the switch boxes and the topography of our area they often have issues if more than one device is trying to stream or use the services.
We've been anxiously awaiting Beacon Broadband in our area - not only will their fiber optic internet services bring us into the current century but will propel us into the future as well as support our local economy with new jobs.
Coos-Curry Electric Coop - which is bringing Beacon Broadband to us - is exceptionally reliable. Let's face it. We literally live in, or for some only near, the forest. More importantly, CCEC's lines run through those forests. And trees fall. So do branches - heavy ones, even. Yet, in the 15 years we've lived here, there have only been a handful of outages that were more than a few hours. More significantly, a lot of those outages are the result of things beyond CCEC's control. But no matter what, their crews get out there and fix it - fast. I expect we'll have the same prompt friendly service from the Beacon Broadband division.
Our family loves living here. We love the forest, love the beauty, the peace, and the rural environment. But just because we live in a rural area doesn't mean we should be cut off from the best that technology has to offer. Beacon Broadband will level the playing field for us and our family, for one, is grateful.”
Jenn Sudeta & Family
I love Beacon Broadband because. . .
“ I was encouraged by one of my neighbors to contact you regarding how significant it is to me for Beacon Broadband to bring service to the area in which I live.
Before I continue, I think it is pertinent to be clear that I am not an employee of Beacon Broadband or Coos-Curry Electric Co-Op, nor do I have any family connection to either organization.
My agenda: To improve my ability to teach college-level courses with reliable high-speed internet.
I live in an area between Brookings and Gold Beach. However, none of the major internet services are available where I live (I check constantly). I started with HughesNet satellite services, who promoted their service at 25 mbps. It never materialized and I was left with 2 mbps during the day and approximately 8-10 mbps between 2:00 and 6:00 a.m. Imagine trying to work between those hours downloading student papers –I had to turn down work because there were some courses I literally could not teach because the service was so inadequate.
When I heard about Starlink (another satellite service) I switched to them, invested in their equipment, and have variable speeds to work with. It is a step up from HughesNet, absolutely. It is still not sufficient to use Zoom, since it is intermittent and bumps me off Zoom conferencing.
I have registered for Beacon Broadband’s internet service and await consistent and high-speed internet. It will allow me to download student papers and also allow me to hold Zoom conferences. As of today, I spend at least double the standard class time making sure that my students get the support that they need to be successful. It is not an optimal situation. I anxiously look forward to that day when the service is available.
Since I am a business instructor, I would like to add that if you are a member of CCEC, you are also a co-owner of Beacon Broadband. It would be important to realize that Beacon Broadband’s mission to bring high-speed internet to all CCEC customers will be a tremendous benefit, and an asset, to all of those residents who have been searching for adequate connectivity.
Respectfully submitted,
Gayle Goldstone