Let's Troubleshoot First.
Having trouble with your internet connection or have questions about how something works? If you are having technical issues, here are a few of our frequently asked questions to get you up and running. If your issue persists please don't hesitate to reach out at the bottom of this page. We want to make sure all of your questions are answered and you receive the best Beacon Broadband experience!
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While you can use your own Wi-Fi router, we recommend using our state-of-the-art Calix routers. They are included in the monthly cost of your service. By using our routers, we are better able to help you when you have technical issues.
There could be many reasons your speed test shows a slower speed. It’s best to do a speed test if you are hard-wired directly into your modem or by using the Beacon Home app on your phone. If a speed test run either of these ways shows significantly slower than your package, this could signal a problem with the fiber or the modem.
If a speed test run any other way, such as from your laptop connected wirelessly, a slower speed result could be any number of things – including a problem with said laptop, or a problem with the wireless router.
Beacon Broadband has no data caps. Beacon Broadband does reserve the right to monitor illegal downloading/torrents.
5G is a cellular technology. Beacon Broadband does not use cellular technology in our internet service, and we currently do not offer cellular services.
Yes, we can port your phone number from your current provider. We will need information from your current service provider’s billing in order to do a phone port request. Once we have that information, please allow 10 business days for the port to occur, and do not cancel your current service until the transfer has been completed.
Yes, you can! We do not currently provide phones for sale, so if you do not have one you can purchase a VOIP or analog phone.
Dial *98 from your home phone, and when prompted enter your personal passcode followed by #. For more information and additional voicemail features, see page 20 of our Residential User Guide.
Managed Wi-Fi is a premium service included in your internet subscription. If you are experiencing problems with your network, managed Wi-Fi allows us to look into your network to see, and even fix, problems with your network, modem, or router. Learn more here: www.beaconbroadband.com/managed-wifi.
Experience IQ is a really cool service included in your internet subscription which allows you to manage screen time, content, and internet access across all of the devices on your network. Learn more here: www.beaconbroadband.com/managed-wifi
Protect IQ is also included in your internet subscription and provides malicious website protection, anti-virus and anti-ransomware packet inspection, and intrusion detection.